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Frequently asked questions

What happens after I sign up?

You'll receive an email with a link to an online form requesting information we need for the steup of The Prayer Tool.

Once we receive your responses, we will send you a script and instructions for the recording of your video ad that we will use in The Prayer Tool.

We will also provide instructions for your Prayer Team Leader on setting up the Facebook accounts of your Prayer Team Members so they can begin praying with people online.

Can I cancel anytime?

Yes, you can. Please contact our support team to cancel your subscription. No refunds are provided for cancellations before the end of your current subscription period.

How do I upgrade to The Prayer Tool+ Plan?

Simply contact our support team and we will upgrade your account starting with the next billing cycle.

How often can I change the video used for the ad?

With the Basic Plan, you can change the video every 6 months. Changing out the video prior to the six month period will require an additional fee of $99.

With the Plus Plan, you can change the video as often as you'd like. However, we recommend allowing it to run for at least 3 months before changing it.

Does video editing come with my plan?

Professional editing by our team for the video you send us is only included in the Plus Plan. If you subscribe to the Basic Plan, we will make recommendations for your video prior to filming, and may need to request edits from you prior to running your ad.

Do you lead our Prayer Team?

No. We do not lead your Prayer Team. We do provide a video training for how to respond to prayer requests online and a free Prayer Guide for your team to use. You will be responsible for assigning Prayer Team Members and a Prayer Team Leader, writing and enforcing any church/ministry systems or policies for the online prayer ministry and its function, and scheduling Team Members.

We will assist with any technical issues regarding your Facebook Page if it is in relationship to The Prayer Tool.

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